The ‘Commune' of Waterloo, in Belgium, has launched a European first - Watson, the ‘virtual local councillor'.
The new service was launched on 4 October after several months of preparation by the Commune's IT team. Baptised Watson, the ‘virtual councillor' is available to answer questions asked by the citizens of Waterloo 24 hours a day. The service uses innovative technologies which represent a major contribution to the promotion of greater interactivity between local authorities and their citizens.