Workbook e-citizen charter

Posting Date: 01 Dec 2006

Publication Type:

Web Article

Authors:

www.burger.overheid.nl

Source:

(2006)

Abstract:

What can citizens expect when e-government is finally implemented? The e-Citizen Charter provides the answer. This charter consists of quality standards that define the digital relationship between citizen and government (both in the field of information exchange, service delivery and political participation). These standards are formulated as rights citizens are entitled to, and matching obligations by government bodies. They are in the interest of both citizen and government. It allows citizens to call their government to account for the quality of online contacts. Government can use the charter to examine the external quality of e-government. Thus the charter is an instrument to stimulate the further development of e-government from the citizen's perspective.

Notes:

Burger@Overheid.nl

The e-Citizen Programme is an independent platform which stimulates the development of e-government from the citizen's point of view. To that end it involves citizens, advises government bodies and monitors progress.